We achieve a faster response time than industry standards because of our investment in advanced technology and the dedication of our caring, professional emergency dispatchers.

The medical alert system allows you to maintain your independence and gives your loved ones peace of mind in knowing that you are protected with a touch of a button. You are connected with certified emergency medical dispatchers who will be with you throughout the emergency. Acadian On Call opens a two-way voice connection directly to our partnered Underwriters Laboratories (UL) listed and “TMA” certified monitoring centers and allows the user to communicate from virtually anywhere.

Different rescue services follow different procedures and in most cases, are allowed to break into your home to help you and are usually not responsible for any damages that occur. Acadian On Call recommends that you purchase a lock box to safely store a key for rescuers. They can be securely attached to your home and can hold a key to your door. Acadian On Call can give emergency personnel the combination to the lockbox while en route to your home. Friends and family can also use the combination to readily get into your home when an emergency arises.

Simply call customer service toll-free at (877) 477-6507 and give us your new information and we will update your account. You can contact us anytime for customer service issues, technical assistance, or more information regarding your medical alert system, 8am-5pm CST Monday-Friday. After hours calls will be answered the next business day.