What if I come home and set off the alarm by mistake?
An Acadian Total Security dispatcher will try to reach you via the phone number you supplied in your account. Provide your name, home address and ...
What are false alarms? How can I avoid them? How many false alarm calls am I allowed before you charge me? How much will each false alarm (beyond the allowed ones) cost?
False alarms happen when the alarm is triggered, we are notified, and responders are dispatched to your house when there is no actual emergency. Although ...
Do you monitor my home 24 hours a day, 7 days a week?
Yes. Our three bi-directionally redundant call centers are monitoring your home or business 365 days a year, 24 hours a day, 7 days a week.
What is your average alarm response time?
Our average response time is 15 seconds.
Can I have pets in my house and still install a motion detector?
Yes, you can. In fact, all of our security systems come with at least one motion detector. “Pet- immune” is a recent technological innovation that ...
Will the installer(s) explain how the system works, including what the equipment is, how it works, what I need to do to program it, etc.?
Yes, they can explain how the system works and give you a brief explanation on how to arm/disarm your panel. We will also provide you ...
