If I want to add or delete names from my contact list, how do I do that?
Any changes to your contact list or any change whatsoever, needs to be sent to us in writing. Please include your name, address, account number ...
What do I do to make sure all pieces of my system are working properly i and connected to the monitoring center?
Call our Acadian Total Security monitoring center anytime to test your system. Call Acadian Total Security at (888) 558-9911. After giving the dispatcher your name, ...
What if I press my system’s panic button?
When the panic button is pressed on your keypad, it sends a high priority signal to our monitoring center. The proper authorities are dispatched immediately. ...
What if I come home and set off the alarm by mistake?
An Acadian Total Security dispatcher will try to reach you via the phone number you supplied in your account. Provide your name, home address and ...
What are false alarms? How can I avoid them? How many false alarm calls am I allowed before you charge me? How much will each false alarm (beyond the allowed ones) cost?
False alarms happen when the alarm is triggered, we are notified, and responders are dispatched to your house when there is no actual emergency. Although ...
Do you monitor my home 24 hours a day, 7 days a week?
Yes. Our three bi-directionally redundant call centers are monitoring your home or business 365 days a year, 24 hours a day, 7 days a week.
