Do you have customer service representatives on staff with your company, and are they available around the clock to help if I have a question?
Yes, our customer service representatives are employees of Acadian Total Security and located in-house.
Do you monitor my home 24 hours a day?
Yes. Our three bi-directionally redundant call centers are monitoring your home or business 365 days a year, 24 hours a day, 7 days a week.
Do I need a landline for my security system?
No, a home phone line is not needed for our wireless systems. Our security systems use cellular technology to send signals from the keypad to ...
Do I need to buy cellular service to use a cellular security system?
No. 4G cellular is included in all cellular monitoring plans, and there is no extra charge like most other companies.
Are you in good standing with the Better Business Bureau?
Yes, Acadian Total Security maintains an A+ rating with the Better Business Bureau. Visit our BBB page.
I noticed Acadian Total Security offers the option of a “DIY wireless” security system; is it better than a traditional wired system?
Yes, it is. It’s actually a very popular choice among business and homeowners. The development of wireless technology has improved over the past few years, ...
